What we collect and store
When purchasing a product from us we will ask Users to provide information including their name, billing address, email address, credit card/payment details and account username. This information will be used to:
- Send information about a User’s account and order
- Process payments and prevent fraud
- Respond to User requests, including support inquiries and refunds
- Set up User accounts in our store
- Comply with any legal obligations we have, such as calculating taxes
- Send product update messages
- Improve our offerings
When making a purchase we will store a User’s name, and billing address, which will be used to populate the checkout for future orders.
We generally store information about users for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as long as a subscription account remains active with us. Inactive accounts are stored for 10 years for tax and accounting purposes. This includes User name, email address and billing address.
When you are enrolled on our site by your organisation we store your name and email address in order to create your learner account. This information can be removed at any time by your organisation. We do not retain this information in any other format.
We store information about you for as long as your account exists.
We store course progress, including completion status, quiz scores, and assignments (if applicable).
We will also store comments on courses, lessons, topics and assignments if you choose to leave them.
Who in our company has access to stored data
Members of our team have access to the information users provide us. Administrators and Managers can access:
- Order information like what was purchased, when it was purchased, and;
- Customer information like name, email address, and billing information.
- Contact information (name and email address) for learners.
What we share with others
We share information with third parties who help us provide our service.
How we use collected information
Lasting Impact Ltd may collect and use user personal information for the following purposes:
- To improve customer service
The information provided helps us respond to customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback provided to improve our products and services.
- To process payments
We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect information
We use LearnDash as the platform for delivering our training services and Stripe for processing payment. Both organisations have secure systems in place to protect data.
Access to data in a personal learner profile is also protected by secure login.
Sharing of personal information
We do not sell or give away your personal information, such as your email address to any third-party. As our customer your email address will only be used to contact you about Lasting Impact Ltd product updates and promotions. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share information with these third parties for those limited purposes provided that users have given us permission.
Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.
This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive.
However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail email@example.com
Acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Lasting Impact Ltd.
250 Baberton Mains Drive
This policy was last updated on 5th October 2021
Lasting Impact Ltd and the General Data Protection Regulation (GDPR)
User privacy is critically important to us at Lasting Impact Ltd. Our privacy principles align with GDPR principles, and we built our service with those principles in mind.
- Data Minimalism. When you make a purchase on our site, we only require your name, an email address, a billing address, and payment details to process your payment. No other information is required to obtain a subscription. For learners only a name and email address are required.
- Your Security is Our Priority. We use a third-party, GDPR compliant shopping cart (Stripe) for processing payments made to our company. Your customer records can be completely erased in this system by simply sending a request to firstname.lastname@example.org.
- Control of Your Subscription. You can end your subscription at any time. You can remove a learner and their contact information at any time.
- Data Integrity.We do not sell or give away your personal information, such as your email address to any third-party. As our customer your email address will only be used to contact you about Lasting Impact Ltd product updates and promotions. You can freely remove yourself from these notifications at any time by clicking the “unsubscribe” link in the email body.